FREQUENTLY ASKED QUESTIONS (FAQ)
How can I contact FaceCover365?
Contact our client care team via our contact form or send email to email@example.com
When will my credit card be charged?
Your credit card will immediately be charged upon purchase.
Will I be charged immediately in full when I place a pre-order?
When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorized and charged for the full amount of the order.
Can I cancel my pre-order? If so, do I receive a full refund of my money back?
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.
If your order has already shipped, during Covid-19 pandemic period we do not accept return of any product.
How long does it take for a refund to be issued?
Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account. During Covid-19 pandemic period we do not accept return of any product.
My order didn’t go through. What can I do?
Should you experience any difficulties while placing your order online, please reach out to our Client Care team by email, or by filling out this contact form.
What should I do in case an item is sold out on FaceCover365.com?
Sign up with your email address on your item's product page, and we'll be happy to inform you once your item is available again. Furthermore, our Client Care team will be pleased to check your item's availability at our FaceCover365.com fulfillment warehouse.
My order has been declined – do I need to place a new order?
If your order had been declined, our Client Care team will be happy to assist you. Please reach out either by email, or by filling out this contact form.
Why should I set up an account?
By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, view and track your orders in your account and more. Create your account here.
I cannot access the site. What do I do?
Please get in touch with us by email firstname.lastname@example.org.
How can I cancel my order?
If you would like to cancel your order for any reason, you can cancel by sending us email to email@example.com, or you can cancel through the return of merchandise by returning your product(s) within 7 days after delivery, under our General Terms and Conditions. During Covid-19 pandemic period we do not accept return of any product.
How can I return my order?
For protecting our customers and safety reasons, during Covid-19 pandemic period we do not accept return of any product.
How many items can I purchase online?
For special editions or collaborations. You can order up to 2 same items per online order. There is no limit on our standard products.
How can I change my order?
Your order can be changed until your order(s) had been shipped. To change your order, please contact our Client Care team via email, or by filling out this contact form.
How can I update or delete my account?
You can easily update or modify your account in your Account Setting under your FaceCover365 account. To delete your account, please contact our Client Care team either by email or fill in the contact form.
How secure is FaceCover365.com
What is FaceCover365.com's security policy?
How can I receive the latest news and updates?
Sign up on FaceCover365.com.com to receive the latest news and products updates.
Where does FaceCover365 ship?
We currently ship everywhere in the US and Canada. For international orders please contact us at firstname.lastname@example.org.
How much does shipping cost?
Varies, please see shipping cost at cart check-out.
What forms of payment does FaceCover365 accept?
FaceCover365 accepts the following forms of payment: MasterCard, VISA, and PayPal. For other payment methods please contact us at email@example.com.
How to apply for a job at FaceCover365?
Visit our Career section for any vacant position.